Frequently Asked Questions (FAQ)
1. What is Paws in Flowers?
Paws in Flowers is a nature-inspired brand that offers beautifully designed, animal-themed ceramic mugs. Each design is created to celebrate the unique bond between humans and animals while supporting eco-friendly and ethical practices. We are also proud members of 1% for the Planet, contributing a portion of our sales to wildlife conservation.
2. What kind of products do you offer?
We specialize in ceramic mugs featuring lifelike illustrations of various animal species. Our mugs come in different sizes (11 oz, 15 oz, and 20 oz) and are produced with environmental and sustainable development considerations. We have about 400 animal species in our collection, making it the perfect place for nature lovers and animal enthusiasts.
3. Are your mugs dishwasher and microwave safe?
Yes! All of our ceramic mugs are both dishwasher and microwave safe, making them easy to use and care for in everyday life, while we recommend hand-washing to preserve the vibrancy of the print and the longevity of the coating.
4. What sizes are your mugs available in?
Our mugs are available in three sizes:
- 11 oz (Perfect for a standard cup of coffee or tea)
- 15 oz (Ideal for a larger drink)
- 20 oz (For those who like an extra-large beverage)
5. What makes your products environmentally friendly?
Our Paws in Flowers mugs are produced with environmental and sustainable development considerations in mind. They are printed using Sawgrass SubliJet HD ink, a water-based sublimation ink designed with quality and minimal environmental impact in mind. As proud members of 1% for the Planet, a portion of every sale directly supports wildlife conservation efforts globally.
6. Do you ship internationally?
Yes, we ship to most countries worldwide. We’re committed to bringing the beauty of wildlife to customers across the globe. Shipping times and costs may vary depending on your location, so please check our shipping policy for more details.
7. How long will it take to receive my order?
Shipping times depend on your location. Generally, orders are processed within 2-5 business days, and shipping times are as follows:
- USA: 2-6 business days
- Europe: 1-5 business days
- Japan: 2-4 business days
- Rest of the world: 10-20 business days. Please note that shipping times may vary due to customs or delays beyond our control.
8. What is your return policy?
We want you to be completely happy with your purchase! If for any reason you're not satisfied, you can return your items within 30 days of receiving them. The items must be unused and in their original condition. For more details, please check our Returns and refunds policy.
9. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the status of your delivery.
10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). All transactions are securely processed.
11. Can I customize a mug design?
At the moment, we do not offer custom mug designs. However, we have a large selection of animal species to choose from, and we’re always expanding our collection.
12. How do you support wildlife conservation?
We are proud members of 1% for the Planet, which means that 1% of our annual sales go directly to environmental nonprofits working to protect wildlife and preserve natural habitats. Every purchase helps support these conservation efforts.
13. How can I stay updated on new products and collections?
You can stay up-to-date by subscribing to our newsletter. Follow us on social media for the latest updates on new mug designs, special promotions, and behind-the-scenes stories.
14. I have more questions—how can I contact you?
We’re happy to help! You can reach out to us through our Contact Us page or email us at info@pawsinflowers.com. Our customer service team will get back to you as soon as possible.
